What happens after I place my order?
You will receive a confirmation email detailing your order. If you created an account, you can also log in to check your order status. Your order status will remain as ‘Processing’ until the time your order has been packed and is ready for despatch, so don’t panic, we have it all in hand.
All Freezer Bait ordered through this website has a normal lead time of up to 5 Working Days, although we do try to get it to you before this. During busy times, such as spring and summer, or when we have special deals on, the lead time can increase to 10 Working Days, so we recommend you think ahead when ordering any bait for pre-planned sessions. If you need bait urgently, feel free to give us a call and we will do our best to ensure you get it in time. Any order(s) containing Freezer Bait will be despatched via 24-hour courier to ensure the bait arrives in the best possible condition.
PLEASE NOTE: ‘DESPATCHED VIA 24-HOUR COURIER’ DOES NOT MEAN THE ORDER WILL BE SENT WITHIN 24 HOURS OF ORDERING. It means, ONCE MANUFACTURED, the bait will be sent on an overnight courier (24 hours) to ensure it reaches you in the best condition possible.
Orders containing Freezer Bait will not be despatched on a Friday. Non-boilie orders can be despatched on a Friday, but will be delivered the next working day, unless you specifically state you would like delivery on Saturday. PLEASE NOTE: Saturday delivery incurs an extra shipping charge of £12.50 and has to be arranged in advance. Please note that any online orders placed after 9am will not be despatched till the following working day.
When ordering Freezer Bait, a delivery address where someone is able to take the delivery is a must. We cannot take responsibility for an order of freezer bait that is not able to be delivered by the courier. It is your responsibility to ensure the delivery can be made successfully to the delivery address specified on the order. Please make sure any specific delivery instructions are passed on to us at least 24 hours before the estimated delivery date. Any delivery instructions are purely at the discretion of the courier company’s driver, and we can take no responsibility if they are not followed. Where delivery of an order has been attempted, your delivery charge will not be refunded under any circumstances. Any instructions to leave made by you the customer, is at your own risk. I’m afraid we cannot be held responsible for stolen goods that have been requested to be left unattended at the property.
We will make every effort to deliver Shelf-Life Goods within 1-2 Working Days, but delays are sometimes inevitable or beyond our control due to manufacturing processes. We will seek to keep you informed of any delay to your expected delivery date if such an issue arises.
Which courier should I look out for?
We use the following courier(s) to deliver our orders: DPD
How do I track my order? Once your order has been packed, you will receive an email containing the relevant courier’s tracking information. If you gave a mobile number when placing your order, you will also receive a text containing your tracking information on the morning of your delivery day, giving you a 2-hour delivery window.
To track your order, please follow this link: DPD Tracking
Rest of the World Shipping Rates and Info
Please visit www.dna.bafint.com to order DNA Baits in the EU. We are unable to ship directly from the UK any longer.
What do I do when my order arrives?
Freezer Bait and Frozen Paste: Please place in a freezer straight after delivery. If you’re going fishing during that day or the next, storage in the fridge will be fine.
Shelf-Life Bait: This should always be kept in the cool and out of direct sunlight when not in use to ensure the bait stays in the best condition. Once a bag is opened, we cannot guarantee the shelf life due to moisture being able to access the bait, which can start a bacterial process. This doesn’t mean it will go off within days, but be aware if you open a bag and then leave it sweating in the back of your car for three months, it may still go off. Pop-Ups and Bottled Liquids: These are shelf life and can be stored in your fishing bag. To be safe, we recommend that any pop-ups once opened are kept out of direct sunlight to stop any condensation developing in the pots later on. Remember, moisture is the enemy when it comes to storing shelf-life products.
Hydro Wheat: We highly recommend this is either kept in the fridge or at the very least somewhere cool and out of direct sunlight due to its very active nature. If you have no option but to leave it in the shed or garage, crack the lid when you get it and just rest it on top of the bottle. This will allow the liquid to breathe and stabilise itself, preventing any messy accidents. It will soon reactivate when you put the lid on and give it a shake.
Pellets and Groundbaits: These are shelf life and can be stored in your fishing bag. We recommend these products are kept out of direct sunlight during storage to reduce condensation at a later date.
What happens if an item is not in stock?
If an item goes on back order, we will ship you the part of your order that is in stock. We will make a note on the order if an item is to follow. As soon as the item is back in stock, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
What do I do if my order doesn’t arrive?
DPD can deliver at any time up to 6pm, although in our experience deliveries are rarely made this late in the day. If your order hasn’t arrived before 6pm on the delivery day, please get in contact with us on 01977 681 841 as soon as you can and we will find out what has happened to it. Please note that if notified of an estimated time of delivery, this is indeed just an estimation and not a guarantee, as many things, such as bad traffic, breakdowns or re-routed drivers can affect this. If you’re worried, though, feel free to give us a call and we will try to assist you.
What if i can’t find my parcel?
Any delivery instructions are purely at the discretion of the courier company’s driver, and we can take no responsibility if they are not followed. Where delivery of an order has been attempted, your delivery charge will not be refunded under any circumstances. Any instructions to leave made by you the customer, is at your own risk. I’m afraid we cannot be held responsible for stolen goods that have been requested to be left unattended at the property.
Clothing -In the event a customer wishes to return an item of clothing due to it being the wrong size, it must be sent back undamaged with the tags intact.
Unless an item has been damaged and evidence of the damage supplied to DNA, it is not possible for DNA to send out a replacement item. Once the item has been successfully returned, DNA will issue a direct refund or add the equivalent numbers of points to the customer’s account. Whichever the customer prefers. PLEASE NOTE : We will not send out a swap due to size. Take care to order the correct size.
Bait Items including Shelf Life Boilies – Unless an item has been damaged/or is faulty and evidence of the issue supplied to DNA, it is not possible for DNA to send out a replacement item. Once the item has been successfully returned, DNA will issue a direct refund or add the equivalent numbers of points to the customer’s account. Whichever the customer prefers.
Freezer Boilies – It is not possible to return Freezer boilies.