Shipping & Delivery
***PLEASE NOTE, THE CURRENT LEAD TIME FOR BOILIE ORDERS IS 3-5 WORKING DAYS!***
Delivery Info and Shipping Policy
UK Shipping Rates
All UK deliveries are made by DPD.
Up to 1kg – £4.95
Up to 25kg – £7.50 + £6.35 per 25kg per box thereafter
Rest of the World Shipping Rates and Info – (Updated 05/12/22)
Please visit www.dna.bafint.com to order DNA Baits in the EU. We are unable to ship directly from the UK any longer.
What Happens After I Place My Order?
You will receive a confirmation email detailing your order. If you created an account you can also log in to check your order status. Please note: your order status will remain as ‘Processing’ until the time your order has been packed and is ready for despatch. The status will only be changed to ‘Complete’ on the day it leaves us.
All Boilies ordered through this website have a normal lead time of up to 2-4 Working Days, although we do try to get it to you before this. During busy times – i.e. spring and summer – or when we run special offers, the lead time may increase to 5-10 Working Days, so we recommend you please think ahead when ordering any bait for planned sessions. If you need an order at very short notice, please ring to discuss. We will always aim to help where possible. Any order(s) containing Freezer Bait will be despatched via a 24-hour courier to ensure the bait arrives in the best possible condition.
PLEASE NOTE: THIS DOES NOT MEAN THE ORDER WILL BE SENT WITHIN 24 HOURS OF ORDERING. Once manufactured, the bait will be sent on an overnight (24-hour) courier.
Orders containing Freezer Bait will not be despatched on a Friday. Non-boilie orders can be despatched on a Friday, but will be delivered the next working day, unless you specifically state you would like delivery on a Saturday. Please note: Saturday delivery incurs a shipping charge of £12.50 and has to be arranged in advance by contacting us via phone or email. Saturday deliveries are not included within the ‘over-£100 free shipping’ offer.
When ordering freezer bait, a delivery address where someone is able to take the delivery is a must. We cannot take responsibility for an order of freezer bait that is not able to be delivered by the courier. It is your responsibility to ensure the delivery can be made successfully to the delivery address specified on the order.
Please make sure any specific delivery instructions are passed on to us at least 24 hours before the estimated delivery date. Any delivery instructions are purely at the discretion of the courier company’s driver and we can take no responsibility if they are not followed. Where delivery of an order has been attempted, your delivery charge will not be refunded under any circumstances. If an order is claimed to be stolen after being left at the address and the courier is negligent, we do require a Police Crime Number and details of the report regarding the theft before an order can be resent. We appreciate this is not your fault, but to claim anything back from the courier it is a requirement. Any instructions to leave made by you the customer, is at your own risk. I’m afraid we cannot be held responsible for stolen goods that have been requested to be left unattended at the property.
We will make every effort to deliver shelf-life goods within 1-2 working days, but delays are sometimes inevitable or beyond our control due to manufacturing processes. We’ll also seek to keep you informed of any delay to your expected delivery date if such an issue arises. Please note that any online Non-Boilie orders placed after 9am will not be despatched until the following working day.
Which Courier Should I Look Out For?
We use the following courier(s) to deliver our orders: DPD Local
How Do I Track My Order?
Once your order has been packed and booked with the courier, you will receive an email containing the relevant couriers tracking information. If you gave a mobile number when placing your order, you will also receive a text containing your tracking information. DPD offers a very user-friendly interface when tracking deliveries with both 1-hour time slots and a tracked route showing where your driver is. You are also able to leave instructions via the link within the delivery notification text message you receive from DPD.
To track your order, please follow this link: DPD Tracking.
What Do I Do When My Order Arrives?
Freezer Baits and Frozen Paste: Please place in freezer straight after delivery. If you’re going fishing during that day or the next, storage in the fridge will be fine.
Shelf-Life Baits: DNA Shelf-Life boilies have been designed to guarantee a shelf life of 6 months. If kept in the correct conditions, i.e. cool and dark. Once opened, this time frame guarantee will then be void, as the baits are then susceptible to damp and humidity.
Hook baits: These are shelf life and can be stored in your fishing bag. To be safe we recommend that any pop-ups, once opened, are kept out of direct sunlight to stop any condensation developing in the pots later on.
Liquids: As a whole, most of our liquid range is shelf life. We would recommend, though, that Hydro Wheat and CSL is kept refrigerated when not in use due to the high bacterial activity that takes place when subject to heat. This can also affect some products such as the Switch Liquid range and the Hydro Spod Syrups that include Hydro Wheat within their recipes.
Pellets and Ground baits – These are shelf life and can be stored in your fishing bag. We recommend that these products are kept out of direct sunlight during storage to reduce condensation. Any moisture will develop into mould. We can’t guarantee the shelf life of any product once it is opened.
What Happens If An Item Is Not In Stock?
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
What Do I Do If My Order Doesn’t Arrive?
DPD can deliver at any time up to 6pm, although in our experience deliveries are rarely made this late in the day. If your order hasn’t arrived before 6pm on the delivery day, please get in contact with us on 01977 681 841 as soon as you can and we will find out what has happened to it. Please note that if notified of an estimated time of delivery, this is indeed just an estimation and not a guarantee, as many things, such as bad traffic, breakdowns or re-routed drivers can affect this. If you’re worried, though, feel free to give us a call and we will try to assist you.
Any instructions to leave made by you the customer, is at your own risk. I’m afraid we cannot be held responsible for stolen goods that have been requested to be left unattended at the property.
What if i can’t find my parcel?
Any delivery instructions are purely at the discretion of the courier company’s driver, and we can take no responsibility if they are not followed. Where delivery of an order has been attempted, your delivery charge will not be refunded under any circumstances. Any instructions to leave made by you the customer, is at your own risk. I’m afraid we cannot be held responsible for stolen goods that have been requested to be left unattended at the property.
What Do I Do If My Order Arrives Damaged?
Occasionally, as with all online shopping there is times when the couriers may have mishandled the parcel and your products will have been damaged. If this is the case, please contact us straight away on 01977681841 or via email to firstname.lastname@example.org and let us know. You will also need to hang onto the damaged items as we will need to collect these for return to the factory for inspection. Please also take pictures of the damage including any damage to the box as this is also needed for any claims we have to make with the courier company. We regret that we can’t replace any products without the above conditions being met. Any instructions to leave made by you the customer, is at your own risk. I’m afraid we cannot be held responsible for stolen goods that have been requested to be left unattended at the property.
What Happens If I Want To Return An Item?
Unless an item has been damaged and evidence of the damage supplied to DNA or the item is agreed to be faulty, it is not possible for DNA to send out a replacement item. Once the item has been successfully returned, DNA will issue a direct refund or add the equivalent numbers of points to the customer’s account. Whichever the customer prefers.
Clothing Returns Policy: In the event a customer wishes to return an item of clothing due to it being the wrong size, it must be sent back undamaged with the tags intact. We will then issue a direct refund or add the equivalent numbers of points to the customer’s account. Whichever the customer prefers. PLEASE NOTE : It is not possible to send out a replacement size if the size you ordered does not fit. You will be able to re-order the correct size after we have received the order and it has been refunded.