Terms & Conditions
Terms & Conditions
1 – Overview
We take pride in ensuring the protection of our customers’ sensitive data. This document details your privacy rights as a customer, or stakeholder, of DNA Baits Ltd. These rights are also in compliance with GDPR law in effect as of 25th May 2018.
2 – How We Acquire Your Personal Data
External Acquisition
It is more than likely if you are reading this document that we have acquired your personal data either via the Contact Us form on our website or via an online order you have placed on www.dnabaits.com.
If that is the case, the only personal data we will have of yours will be what you provided at the initial point of contact. The information we hold on our customers, as an individual or a company, will only consist of contact information to discuss status of orders or, with their permission, to be contacted with relevant products, services and information related to their company.
In the future it may become an essential requirement to request other types of personal data. This data will only be collected when absolutely necessary and will only be used for its intended purpose (i.e. your address or bank/card details for purposes of payment). The data collected will only consist of what you have provided us with, meaning we will never data mine from you. Any bank/card details that are passed via face-to-face customers or via telephone ordering are destroyed immediately after use. These are not held on record.
Internal Acquisition
It is highly unlikely that we will need to gain your personal data from any other source. If, for example, we need to clarify address details regarding a current or past order, we will only use data that is publicly available to us. I.e. we will not purchase data from a third party.
3 – How We Hold Your Personal Data
Any information collected either through External or Internal Acquisition is held on our securely encrypted server. It contains only information you have provided, or information made publically available. DNA Baits Ltd premises is alarmed, monitored by CCTV and requires two keys and an alarm code to gain access.
If for any reason your personal data is to be taken out of the premises, it will be stored on an encrypted hard drive and under supervision at all times.
Our personal cloud server is also encrypted and requires a code to gain access.
4 – How We Use Your Personal Data
Your data is primarily collected to allow for communication between our company and yourself.
The data you have provided us with by filling out our enquiry form allows us to send emails related to your order or query. Or, occasionally to offer related products or services we think you may have an interest in.
Your information will remain on our database for up to four years after your last online order. It is within your rights for us to remove this information from our database upon your request. This is detailed in Section 5.
We never sell your personal data to any third parties, processors or any company/organisation outside of DNA Baits Ltd.
5 – Your Rights
Right to be informed (Articles 13 & 14)
You have the right to be informed regarding any of your personal information we hold; we keep a completely transparent document stating how and why your personal data is used. It is within your rights to file a complaint with a supervisory authority if you believe we have not achieved this.
Right of Access (Article 15)
It is within your rights to access your personal information along with any supporting information at your request. This allows individuals to determine the legality of the information being processed. This information is made available at no cost to you.
Right to Rectification (Article 16)
If for any reason you feel your personal data is inaccurate and/or needs to be rectified, you are within your rights to request these changes free of charge.
Right to Erasure (Article 17)
Also known as the ‘Right to be Forgotten’, it states that you have the right to request for the deletion or removal of personal data if you feel there is no further reason for the data to still be processed. This includes individual data and company data. If this is the case all our records will be deleted from our cloud servers and data drives.
Right to Restrict Processing (Article 18 & 19)
It is necessary for us to revise and update any personal data we hold on our customers regularly. We do this to ensure accuracy of information. You have the right to restrict the processing of your data. This means that once requested DNA Baits Ltd will stop the interaction of your personal information; this involves updating it and using it to process any order that is currently processing. This is different to the ‘Right to Erasure’, as it would be stored in our database.
Right to Data Portability (Article 20)
You have the right to be provided with any personal data we hold in an easily interpreted readable format in both paper-based and electronic versions. This is again at no cost to you.
Right to Object (Article 21)
You have a legal right to object to DNA Baits Ltd collecting, storing or processing any personal information relating to you as an individual or the company. If you wish to make an objection, please email us at sales@dnabaits.com or give us a call on 01977 681841.
Rights related to automated decision making including profiling (Article 22)
As an individual you should acknowledge these rights do exist and can be implanted at any time. We carry out processing under Article 22(1) because we have the individual’s explicit consent recorded. We can show when and how we obtained consent. We tell individuals how they can withdraw consent and have a simple way for them to do this.
6 – Summary
This document was intended to provide a simple and concise understanding of how and why DNA Baits Ltd stores your personal information.
If you have any further questions or complaints, or would like to know more about your rights as a company and as an individual, please contact us via email at sales@dnabaits.com or give us a call on 01977 681841. We can also be reached by post at the address below.
DNA Baits Ltd
Unit E, Opus 36, M62 Trading Estate,
New Potter Grange Road,
Goole, East Riding of Yorkshire,
DN14 6BZ
Company Number: 06160830
VAT Number: GB160976193
ABP Number: 51/681/8112 STO/HAN
Privacy Policy
DNA Baits Ltd is committed to safeguarding the privacy of our website users and customers while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and May 25th 2018 GDPR law changes). Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal and/or private data which we collect from you. By using and/or registering on this site, or contacting us by email or through this site, you consent to the collection, use and transfer of your information under the terms of this privacy statement.
We guarantee your personal information will not be disclosed with a third party without prior approval other than is stated elsewhere in this privacy statement.
We will not send you any unsolicited commercial emails unless you have given your prior consent. We will seek to act in the best interest of our customers and will not abuse our position of data controller for any commercial gain.
What happens after I place my order?
You will receive a confirmation email detailing your order. If you created an account, you can also log in to check your order status. Your order status will remain as ‘Processing’ until the time your order has been packed and is ready for despatch, so don’t panic, we have it all in hand.
All Freezer Bait ordered through this website has a normal lead time of up to 5 Working Days, although we do try to get it to you before this. During busy times, such as spring and summer, or when we have special deals on, the lead time can increase to 10 Working Days, so we recommend you think ahead when ordering any bait for pre-planned sessions. If you need bait urgently, feel free to give us a call and we will do our best to ensure you get it in time. Any order(s) containing Freezer Bait will be despatched via 24-hour courier to ensure the bait arrives in the best possible condition.
PLEASE NOTE: ‘DESPATCHED VIA 24-HOUR COURIER’ DOES NOT MEAN THE ORDER WILL BE SENT WITHIN 24 HOURS OF ORDERING. It means, ONCE MANUFACTURED, the bait will be sent on an overnight courier (24 hours) to ensure it reaches you in the best condition possible.
Orders containing Freezer Bait will not be despatched on a Friday. Non-boilie orders can be despatched on a Friday, but will be delivered the next working day, unless you specifically state you would like delivery on Saturday. PLEASE NOTE: Saturday delivery incurs an extra shipping charge of £12.50 and has to be arranged in advance. Please note that any online orders placed after 9am will not be despatched till the following working day.
When ordering Freezer Bait, a delivery address where someone is able to take the delivery is a must. We cannot take responsibility for an order of freezer bait that is not able to be delivered by the courier. It is your responsibility to ensure the delivery can be made successfully to the delivery address specified on the order. Please make sure any specific delivery instructions are passed on to us at least 24 hours before the estimated delivery date. Any delivery instructions are purely at the discretion of the courier company’s driver, and we can take no responsibility if they are not followed. Where delivery of an order has been attempted, your delivery charge will not be refunded under any circumstances. Any instructions to leave made by you the customer, is at your own risk. I’m afraid we cannot be held responsible for stolen goods that have been requested to be left unattended at the property.
We will make every effort to deliver Shelf-Life Goods within 1-2 Working Days, but delays are sometimes inevitable or beyond our control due to manufacturing processes. We will seek to keep you informed of any delay to your expected delivery date if such an issue arises.
Which courier should I look out for?
We use the following courier(s) to deliver our orders: DPD
How do I track my order? Once your order has been packed, you will receive an email containing the relevant courier’s tracking information. If you gave a mobile number when placing your order, you will also receive a text containing your tracking information on the morning of your delivery day, giving you a 2-hour delivery window.
To track your order, please follow this link: DPD Tracking
Rest of the World Shipping Rates and Info
Please visit www.dna.bafint.com to order DNA Baits in the EU. We are unable to ship directly from the UK any longer.
What do I do when my order arrives?
Freezer Bait and Frozen Paste: Please place in a freezer straight after delivery. If you’re going fishing during that day or the next, storage in the fridge will be fine.
Shelf-Life Bait: This should always be kept in the cool and out of direct sunlight when not in use to ensure the bait stays in the best condition. Once a bag is opened, we cannot guarantee the shelf life due to moisture being able to access the bait, which can start a bacterial process. This doesn’t mean it will go off within days, but be aware if you open a bag and then leave it sweating in the back of your car for three months, it may still go off. Pop-Ups and Bottled Liquids: These are shelf life and can be stored in your fishing bag. To be safe, we recommend that any pop-ups once opened are kept out of direct sunlight to stop any condensation developing in the pots later on. Remember, moisture is the enemy when it comes to storing shelf-life products.
Hydro Wheat: We highly recommend this is either kept in the fridge or at the very least somewhere cool and out of direct sunlight due to its very active nature. If you have no option but to leave it in the shed or garage, crack the lid when you get it and just rest it on top of the bottle. This will allow the liquid to breathe and stabilise itself, preventing any messy accidents. It will soon reactivate when you put the lid on and give it a shake.
Pellets and Groundbaits: These are shelf life and can be stored in your fishing bag. We recommend these products are kept out of direct sunlight during storage to reduce condensation at a later date.
What happens if an item is not in stock?
If an item goes on back order, we will ship you the part of your order that is in stock. We will make a note on the order if an item is to follow. As soon as the item is back in stock, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
What do I do if my order doesn’t arrive?
DPD can deliver at any time up to 6pm, although in our experience deliveries are rarely made this late in the day. If your order hasn’t arrived before 6pm on the delivery day, please get in contact with us on 01977 681 841 as soon as you can and we will find out what has happened to it. Please note that if notified of an estimated time of delivery, this is indeed just an estimation and not a guarantee, as many things, such as bad traffic, breakdowns or re-routed drivers can affect this. If you’re worried, though, feel free to give us a call and we will try to assist you.
What if i can’t find my parcel?
Any delivery instructions are purely at the discretion of the courier company’s driver, and we can take no responsibility if they are not followed. Where delivery of an order has been attempted, your delivery charge will not be refunded under any circumstances. Any instructions to leave made by you the customer, is at your own risk. I’m afraid we cannot be held responsible for stolen goods that have been requested to be left unattended at the property.
Returns policy
Clothing -In the event a customer wishes to return an item of clothing due to it being the wrong size, it must be sent back undamaged with the tags intact.
Unless an item has been damaged and evidence of the damage supplied to DNA, it is not possible for DNA to send out a replacement item. Once the item has been successfully returned, DNA will issue a direct refund or add the equivalent numbers of points to the customer’s account. Whichever the customer prefers. PLEASE NOTE : We will not send out a swap due to size. Take care to order the correct size.
Bait Items including Shelf Life Boilies – Unless an item has been damaged/or is faulty and evidence of the issue supplied to DNA, it is not possible for DNA to send out a replacement item. Once the item has been successfully returned, DNA will issue a direct refund or add the equivalent numbers of points to the customer’s account. Whichever the customer prefers.
Freezer Boilies – It is not possible to return Freezer boilies.
